FAQ

Concessions 

 

Le Bar 

What do you make the popcorn with?

  • We pop our popcorn with 100% Canola oil and a small amount of salt as well.

Can you bring food into the theater?

  • All food bought from the concessions counter can be brought into the theaters.

What size popcorns and soda get refills?

  • All size popcorns and sodas are free refills.

Are the popcorn refills free?

  • Yes, all sizes of the popcorns and sodas are free refills for that day only.

Do you accept credit cards?

  • Yes, all credit cards at accepted.

Do you accept checks?

  • We do not accept checks for payment.

 Do you have courtesy cups for water and popcorn?

  • We do have small trays you are able to have to share popcorn. Drinking fountains are available in each      hallway. Bottled water is available for purchase at the concessions stand.

We have a damaged/ lost our refillable bucket, can we get a new one?

  • We are unable to replace lost or damaged tubs. Damage tubs may be exchange for a new bucket for $5.

 

What time does the bar open?

  • Mon-Wed: 3:30pm-8:30pm

  • Thursday: 3:30pm-10pm

  • Friday: 2pm-11pm

  • Saturday: 12pm-11pm

  • Sunday: 12pm-8:30pm

Do you have a happy hour at the bar? What time is it?

  • Yes, happy hour is Mon-Fri from 3:30-6.

Can you bring the drinks into the theater?

  • Yes, canned beverages and drinks in plastic cups are allowed throughout the building, including the auditoriums. Alcohol cannot leave the building.

Can you order food from the bar?

  • Yes, you can. You can either sit at one of the tables and eat your food or you can enjoy it in any auditorium

Ticketing

 

Theater

What age can my children come in for free?

  • Any children under the age of 2 can come in for free. Children ages 2-12 require a youth ticket.

 How come I can’t buy tickets for ‘x’ day?

  • Generally, our movie showtimes are confirmed on Mondays for the following weekend and published by that Tuesday.

 I only have cash, where do I buy tickets?

  • You may purchase movie tickets with cash at the ticket stand or at the concessions counter.

 I bought tickets online but now I can’t make it to the movie. Can I change my movie or get a refund?

  • Bring your conformation to the box office at your earliest convenience to exchange for a new ticket or a rain check.

 Can I reserve a seat for a movie?

  • No, we do not offer reserved seating at this time.

 How much do tickets cost?

       •All movie before 6pm are $5. After 6pm ages 0-1 are free, ages 2-12 are $5, ages 12-65 are $7, and ages 65+ is $5.

Do I need to keep my ticket stub?

  • Yes. You should hold onto your ticket until the movie is over.

 I have a Red Pass. What is it good for?

  • A Red Pass will get you into any movie 2 weeks or older for free.

 I have a yellow Raincheck. What is it good for?

  • A Raincheck will get you into any movie for free.

 What is you R rated policy?

  • Must be 17 and older to purchase a ticket for a R rated movie or have a parent or guardian purchase a ticket for you. A parent may purchase tickets for a group under the age 17 and not attend the movie with them; however, the parent will be held responsible for the actions of the individuals.

 I accidently bought tickets online twice, am I able to get a refund?

      •Yes, just bring in the conformation for the tickets to the box office and they will give you your refund.

 

What theaters can you get to from the second floor?

  • You can get to auditoriums 1 and 9-15 from the second floor.

 Can you bring alcohol into the theater?

  • Alcohol purchased from the theater is permitted throughout the building. Outside alcohol is not allowed.

 Can I bring a water bottle or a container for popcorn into the theater?

  • We do not allow any outside containers into the theater. That includes water bottles, buckets, and bags of any type.

 How do you purchase tickets for the Le Musique Room?

  • The Le Musique Room is a separate entity from the St. Michael Cinema. Visit their website at lemusiqueroom.com or contact their box office at 612-314-9199 to purchase tickets.  

 What is the third floor? What do you use it for?

  • The third floor is our largest event space that we have. It is used for graduation parts, birthday parties, company get together, and even weddings. See the Events tab for more info.

 Do you have a restaurant?

  • Although we do not have a formal restaurant, we do offer a large selection of hot food at the concession stand and Le Bar. Click here for our menu. (Not: While most items are available at both the concession stand and Le Bar, some items may only be available at one or the other.)

 Do you have recliners in the theaters?

  • Recliners are provided in the first 2 rows of all the theaters except in theaters 1 and 8.

 If the reclining seats are in the first 2 rows, are they too close to the movie screen?

  • The first 2 rows in the auditoriums with reclining seats are situated where many theaters 3rd and 4th rows are. Once reclined you have a perfect, not to close, view of the entire screen.

 Do you have an ATM?

  • Yes, it is located by the front doors.

 Can I come into the theater dressed as my favorite movie character?

  • Yes, you may come in as your favorite movie character, but we do reserve the right to prohibit certain customs or accessories. Any specific rules will be posted at the box office.

 Do you accept AMC or Fandango gift cards?

  • Unfortunately, we do not accept any type gifted cards except our own St. Michael Cinema gift cards.

Loyalty Card 

What is the loyalty card program?

  • The loyalty card is a free, no registration required rewards program that gifts you $10 to use at the concessions stand and the box office once you reach 100 points.

Can you explain how the card works?

  • For every dollar you spend at the concessions or at the box office you get one point on your loyalty card. Once your card gets too 100 points you then receive one $10 reward to spend at the box office or at the concession stand. 

Do I have to register?

  • No registration is required.

Does the loyalty card cost anything?

  • The loyalty card is absolutely free to start and to use.

I lost my card. Am I able to get a new card with the points that were on my old card?

  • Unfortunately, we do not redeem any old points if you do not have the old card with you.  

My loyalty card is damaged. Can I get a new card?

  • Yes, we can provide you with a new card as long as you bring in the old card.

How do I find out how many points I have?

  • The total number of points you have acquired will be on the bottom of your receipt.

Can I look online to check how many points I have?

  • Unfortunately, the only way to check how many points you is to look at the bottom of your receipt.

How many $10 rewards to I have?

  • The next time make sure to ask the cashier helping you if you have any rewards to use.

Can I transfer my points to a new card?

  • Yes we can transfer your points to a new card as long as you have your old card with you.

Can I use my loyalty card at Le Bar?

  • Le Bar uses a completely different POS system so the loyalty cards cannot be used at Le Bar.

   
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St. Michael Cinema
4300 O'Day Avenue NE,
St. Michael, MN 55376